• Welcome to Fergus Falls Area Chamber of Commerce

    The Fergus Falls Area Chamber of Commerce is a membership based organization which serves its member businesses and the community. We are located in the heart of West Central Minnesota’s premier lakes country destination, Otter Tail County. With its nearly 1100 lakes, rivers, streams and trails offering an abundance of recreational options, its a great place to grow your business.

    We serve as the lead advocate and resource for our members and to create partnerships that foster a healthy business climate.

  • Customer Service Representative

    Posted: 10/12/2020

    Customer Service Representative (NEW POSITION!)
    Salaried Non-Exempt 
     
    Hours: 7:30-4:30 Monday – Friday  *Hours may vary* 
     
    Primary Objective of Position:  
    Acts as the main support person for Vector’s customers related to their daily business.  This role will ensure they have the best experience by providing them information, guidance, answering questions, and resolving issues in a timely and efficient manner. 
     
    Required Skills/Experience: 

    • Core values are in alignment with the core values of Vector Windows 
    • Positive attitude that is customer focused 
    • Excellent professional communication skills 
    • Multi-tasking while focusing on time management 
    • The ability to work in a team setting as well as independently 
    • Knowledge of products and offerings  
    • Ability to work through difficult situations/problems from start to finish 
     
    Major Areas of Responsibility: 
    • Assisting customers through phone calls and emails in a timely, consistent manner ensuring the highest of customer service standards are met during and after the process 
    • Entering quotes and orders efficiently through Vector’s computer software 
    • Working closely with other departments to ensure customer needs are met 
    • Training customers on our software program using patience, enthusiasm and clarity 
    • Ensure workload is divided equally among all team members and completed in an organized manner 
    • Answering questions/providing information regarding pricing, specific account information, product details, etc 

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