Comfort Inn - Fergus Falls, MN
Hours: 12:00midnight - 8:00am
Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for
checking guests into and out of the hotel as well as answering phone calls and customer inquiries
IPRIMARY DUTIES AND ACCOUNTABILITIES:
Room Assignments, Changes, and Issues
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Answers the phone effectively and confidently to be able to sell rooms for advance reservations.
Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s
checks. Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is
Responsible for maintaining all documentation regarding room registration, changes, charges,
customer service and maintenance issues.
Audit and balance reports from the day shifts.
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s
services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Schedule guest wake-up calls and reservations for the following day.
Other Duties as Assigned
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked
with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff, including
shift check lists, inventory lists,
Reports any maintenance, security, or safety issues to the appropriate staff.
IV. SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
High School Diploma or GED highly preferred.
Previous front desk experience highly preferred.
Food Handlers Certificate highly preferred.
Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
Excellent organizational and prioritization skills.
Ability to work well and collaborate with others.
Superior customer service skills.
Excellent communication skills.
May be required to stand for an extended period of time.
Able to work a flexible schedule.